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General Terms and Policies

Last updated on Dec 8th, 2023

Payment Policies

  • Booking confirmation requires 100% payment.
  • No transaction charges for payments made via G-pay or Bank Transfer.
  • Transaction charges apply for payments made through payment links or gateways.
  • Reserved accommodation cannot be transferred to another party.
  • Use below Gpay QR code for payment 
  • Bank Transfers can be done to our bank mentioned below:

    Oracle Enterprises,

    Account No. 1045829601

    Kotak Mahindra Bank

    IFSC No. KKBK0001416

    GST No. 27AAHFO5300J1ZB

Check-In Check-Out Policies

  • Check-In Time: 01:00 PM Check-Out Time: 10:00 AM
  • Deposit Requirement: Kindly note that a deposit of Rs. 1000/- per room is required before occupying the room. This deposit serves as a security measure and will be deducted in the event of lost keys, damage to upholstery, electrical or electronic items, or any other damage to the property.
  • Photo ID Proof: We kindly request all guests, including adults, children, and infants, to present a valid photo ID proof at the time of check-in. It is mandatory for all guests to provide their respective ID proofs for identification purposes. Please note that failure to provide the required ID proof for children may result in considering them as adults and charging the applicable adult rate. For more information, we kindly ask you to refer to our child policy.
  • Strict Adherence to Check-In and Check-Out Times: To ensure a smooth operation and offer the best experience for all guests, we strictly adhere to the check-in and check-out times. Please understand that any delay in checking out beyond the designated time will incur additional charges of Rs. 1000/- per hour. We kindly ask that guests do not hold or lock the room after check-out time, assuming the possibility of paying additional charges. In such cases, the resort reserves the right to vacate the room, including luggage, without prior notice, to prepare it for the next check-in guest.
  • Early Check-In and Late Check-Out: Requests for early check-in and late check-out are subject to availability and can only be confirmed on the day of check-in or check-out. Additional charges will apply according to the following policy:
    • Early check-in or late check-out between 2 to 6 hours: 30% of the standard tariff
    • Early check-in or late check-out beyond 6 hours: The complete room tariff will be applicable.

No Show Policy

  • A “No-Show” occurs when a guest fails to check-in on the scheduled arrival date without prior communication or cancellation.
  • No-Show Charges: In the event of a No-Show, the full amount of the reservation will be charged as per the booking terms and conditions.
  • Communication and Cancellation: If you are unable to check-in on the scheduled arrival date, please inform us in advance through email or phone to avoid No-Show charges. Cancellation policies apply as per the booking terms and conditions.
  • Late Arrival: If you anticipate a late arrival beyond the check-in time, please notify us in advance to ensure your reservation is held.
  • Room Availability: In the case of a No-Show, the reserved room(s) will be released for other guests after the check-in time. We cannot guarantee room availability beyond the scheduled arrival date.
  • Refunds: No refunds will be provided for No-Show reservations.

Guest Responsibilities

  • Identification: Valid photo identification is required for all guests during the check-in process.
  • Damages: Guests are responsible for any damages caused to the resort property during their stay. Any additional charges for damages will be assessed and billed accordingly.

Resort Rules and Regulations

  • Guests are expected to comply with the rules and regulations of the resort, including but not limited to noise restrictions, smoking policies, and proper use of facilities.
  • Guests are requested to adhere to the rule & regulations set by the Govt. Authorities
  • The management reserves to itself the absolute right of admission to any person in the property Premises
  • All Pets are strictly prohibited in the hotel room.
  • We (AQUALINA) clarifies that We only provide information about vendors for outside activities like scuba diving, water sports, and Adventure activities etc., and we explicitly state that We are not responsible for the services provided by these vendors or any accidents that may occur during these activities. Guests are likely advised to use these services at their own risk.

Swimming Pool Policy

  • Use of the swimming pool is at your own risk. The resort will not be held liable for any accidents, injuries, or loss of personal belongings.
  • Proper swimwear is mandatory for all guests using the swimming pool. Swimwear should be suitable for pool use and in accordance with the resort’s guidelines. Loose or transparent clothing is not allowed.
  • Guests are requested to shower before entering the pool to maintain proper hygiene.
  • Children must be accompanied by adults at all times while using the swimming pool.
  • Diving, running, or any other activities that may cause injury or disturbance to others are strictly prohibited in the pool area.
  • Glass items and food are not allowed in the pool area. Please use designated eating areas for food consumption.
  • Pool timings and availability may be subject to change as per the resort’s discretion. Please check with the front desk for the latest information.
  • Guests are expected to respect the tranquillity of the pool area and refrain from creating excessive noise or disturbance to other guests.
  • Any damage caused to pool property or equipment due to negligence will be the responsibility of the guest and appropriate charges will apply.
  • The resort reserves the right to deny access or usage of the swimming pool to any guest who does not comply with the pool policies.

     

    By using the swimming pool facilities, guests acknowledge and agree to abide by the above policies for their safety and the well-being of other guests.

Room Allocation Policy

Please be informed that room allocations are done in order to ensure maximum occupancy and efficient management of the resort. While we strive to accommodate specific room requests, please understand that room assignments are subject to availability and may vary based on operational requirements. We appreciate your understanding and cooperation in this matter.

The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained
on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your”
hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and
conditions, policies and notices which may be applicable to a specific section or module of the website.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and
conditions of use, which together with our privacy policy govern AQUALINA (ORACLE ENTERPRISES”s) relationship with you in relation to this website.

The term ‘AQUALINA (ORACLE ENTERPRISES)’ or ‘us’ or ‘we’ refers to the owner of the website whose registered/operational office is First Floor, Unit No 14, GNP Galleria, Near Suyog Hotel, Kalyan Shil Road, Dombivali (East) MAHARASHTRA 421203. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of
    the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials
    may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by
    law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own
    responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look,
    appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms
    and conditions.

  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further
    information.

  • You may not create a link to this website from another website or document without AQUALINA (ORACLE ENTERPRISES’s) prior written consent.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

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